Service Bookings & Project Cancellations
Before work commences If you cancel a booked service or project before any work has started, you are entitled to a full refund of any deposit paid, less any non-refundable booking/administration fee (if applicable, this will be disclosed at the time of booking).
After work has commenced Once work has started (including but not limited to design, development, content creation, campaign setup, or strategy work), refunds are calculated on a pro-rata basis for work not yet completed, less costs already incurred (e.g. third-party licences, hosting, ad spend already committed on your behalf).
No refund will be issued for work that has already been delivered and approved, or for services already rendered (e.g. a completed workshop session, a live Google Ads campaign that has incurred spend, or a published website).
Project deposits: Deposits secure your place in our project schedule and cover initial setup/planning work. Deposits are non-refundable once planning or design work has begun, unless LDA is unable to deliver the agreed service.
Retainers & Subscription Services (SEO, Ads Management, Care Plans)
- Monthly retainer and care plan fees are billed in advance and are non-refundable for the current billing period once work has commenced.
- You may cancel a retainer or care plan at any time by giving a 30-day written notice. Cancellation will take effect at the end of the current billing cycle.
- No partial refunds are given for a month in which services were partially delivered.
Workshops & Training
- Workshop bookings cancelled more than 48 hours before the session are eligible for a full refund or transfer to the next available session.
- Cancellations within 48 hours of a workshop, or non-attendance, are not eligible for a refund.
- LDA reserves the right to reschedule or cancel a workshop due to insufficient registrations or facilitator unavailability, in which case attendees will be offered a full refund or a place at the next session.
Refunds for Duplicate or Erroneous Payments
If you believe you have been charged in error or have made a duplicate payment, contact us immediately. Verified erroneous or duplicate payments will be refunded in full within 7–10 working days.
How Refunds Are Processed
- Refunds are made using the same payment method used for the original transaction (online payment or EFT), unless otherwise agreed in writing.
- Approved refunds are processed within 7–10 working days of approval.
- Proof of payment/invoice may be required to process a refund request.
Non-Refundable Items
- Third-party costs already paid on your behalf (e.g., domain registration, hosting, premium plugins/themes, stock imagery, ad spend)
- Completed and delivered/approved work
- Booking/administration fees explicitly disclosed as non-refundable
How to Request a Cancellation or Refund
Requests must be submitted in writing to:
- Email: admin@lithadigitalagency.co.za
- Website: lithadigitalagency.co.za
- Address: 38 Wale Street, Cape Town City Centre, Cape Town
Please include your name/business name, invoice or booking reference, and reason for cancellation.
Contact
For any questions about this policy, contact LDA at admin@lithadigitalagency.co.za.
Last updated: 11 August 2026